Registration FAQs
Member vs Non-Member Registration
Staff, parents and board members of a current organizational member are eligible to receive the discounted member rate. Please provide the organization’s NHSA Member ID or choose the Organization name from the list to receive the Membership rate, using the full organization name, not an acronym. Please note, the organization membership must be completed before the registration is initiated.
Grantee, Delegates & Partners
Each agency may hold a membership with NHSA. The benefits of membership apply to individuals of that agency as detailed on our Membership Benefits page. Employee, parents and associates of delegate agencies or partners do not benefit from the grantees membership. Delegates and partners must each hold an NHSA program membership to obtain membership benefits.
Individual memberships are not eligible for conference discounts.
Early Bird/Regular Rates
To qualify for the Early Bird or regular rate category, payment via check, credit card, or verified purchase order must be received or postmarked no later than the designated expiration date. To verify a purchase order, fax, mail or scan a copy of the purchase order and submit it to NHSA Registration Services. See contact information below. Registrations without full payment by the expiration date will be changed to the next registration rate. Any registrations not paid via check, credit card or verified purchase order one week before the conference start will be changed to the late registration rate.
Payment Methods
Credit cards: We accept Visa, MasterCard, American Express and Discover.
Purchase order: To pay with a purchase order, please enter the registration on-line. When you reach the payment page, input the PO number if you have it. If you do not yet have a PO number, enter REQUESTED in the PO number box and continue. If you need documentation to submit a PO request, print the confirmation which shows the registration and balance due. A copy of a valid P.O. must be submitted to registration services within seven (7) business days of entering the registration. When you receive the PO number, send a copy to nhsa@expotracker.net or fax or mail to:
NHSA Registration Service
10355-A Democracy Lane
Fairfax, VA 22030
Fax: 703-978-7025
Please note: the registration is not complete, and your seat is not guaranteed in limited enrollment sessions, until a copy of a valid Purchase Order is received by the Registration Service.
Check: To ensure timely and accurate crediting to your registration account, please include a registration number, or copy of the registration confirmation, and make sure that checks are sent to the registration services address and not the NHSA PO Box. The Registration Service address is: 10355-A Democracy Lane • Fairfax, VA 22030.
Incomplete Registration
If you do not continue through the entire registration, and submit a payment via one of the methods listed above, your registration is considered incomplete. Your seat in pre-registered limited enrollment sessions is not guaranteed. Even though you have requested a seat, if the sessions fill before your payment is received and your registration considered complete, you will not receive a seat in the session. In addition, incomplete registrations will be deleted from the system after one week of inactivity. Please make sure to complete the payment page to ensure your registration is completed.
Group Registration
If more than one person from the same organization is attending the conference, and will be paid for through the same payment method, mark Yes for Group Registration at the top of the first registration page. After the details for the first attendee are entered, choose “Add Another Person” to enter additional participants on the Group Registration. When all registrants are entered, click Continue to move to the payment section of the registration. The fees for all registrants in the group will be added together and charged to the first person in the group.
Please note: If different members of the group are paying individually (for example with different credit cards), you must answer No to this question and create separate registrations for each person.
Registrant Contact Information
When completing the registration, please include the email address of the person attending the conference in the Registrant’s Email field. This will ensure that the person attending the conference receives the confirmation with their scheduled events listed. In addition, this will help us communicate with them during the conference if needed. It is also possible to include a cell phone for the attendee should it be needed to reach them in an emergency during the conference.
Cancellations
Cancellations must be received at least three weeks prior to the conference. A cancellation fee of $75 per registration or a maximum of $150 per group will be assessed. For details on the cancellation policy, please view our Cancellation, Substitution and Refund Policy Page.
Substitutions
Substitutions are permitted, however notification must be received in writing. Please send the name of the original registrant and the name of the person substituting to NHSA@expotracker.net three weeks before the start of the conference. For the full substitution policy, please see our Cancellation, Substitution and Refund Policy Page.
Session Selections
A number of pre-conference and limited enrollment sessions require pre-registration. Payment via verified P.O., Credit Card or Check must be received to reserve a seat in the pre-registration events. Once a limited enrollment session or event is full, a small number of registrations will be added to a waiting list and the session marked FULL. At that time, no additional registrations will be accepted. Please make sure to submit your verified P.O., check or credit card early to ensure registration in these sessions.
General educational conference sessions do not require pre-registration and are available on a first come, first served basis.
To view the NHSA Continuing Education Privacy Policy, Click Here.