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All requests for cancellation refund must be submitted in writing prior to the start of the Conference. Please include the name of the registrant and the name of the conference. Cancellation notifications must be emailed to or mail to:

Attn: Conferences
P.O. Box 829929
Philadelphia, PA 19182-9929

Registration Cancellation for cancellations received up to three weeks prior to the first day of the Conference will be assessed a $75 cancellation for one registration or $150 for more than one. Cancellations made after this date will not be eligible for any refunds. Please note: Non-advance payment of registration fees does not void the cancellation policy. All registrations not cancelled are still responsible for the full balance regardless of attendance.  

After the Conference starts, cancellations due to extenuating circumstances (i.e. death, accident, serious illness) must be submitted in writing, include appropriate verification and must be received by NHSA (at the address noted above or the official conference email address) prior to the last day of the Conference. No refunds will be granted for any reason after the Conference has ended.

Please note: If cancellation is requested, refunds will first be applied to any outstanding balances NHSA has related to you or your organization. If funds are remaining after outstanding invoices are paid, refunds will be sent four (4) to six(6) weeks after the end of the Conference.

Inclement Weather Policy

In the event of cancellation due to weather delays, NHSA will provide a credit for conference registrations which may be used within twelve (12) months for another NHSA event. Due to our inability to cancel special tracks and special events at late notice, we are unable to credit these items.

To receive a credit for the conference registrations, please send an email that includes the Organization name and registered participant names within 14 days of the event close to the event email address listed on the confirmation. Please include a copy of the flight cancellation notice. Once processed, you will receive a certificate with directions for redemption.

Special Tracks and Training Seminars

If your request for a special track or training seminar is full, you will be notified via email. NHSA will issue a credit equal to the amount of the session fee paid. This credit may be applied toward another session or if requested, a refund check will be sent four (4) to six (6) weeks after the end of the Conference.

Special Tracks, Special Events and Training Seminars Cancellation: no refunds for special tracks, special events or training seminars will be granted, for any reason, to registrants canceling after the conference has started. 


Substitutions are permitted, however notification must be received in writing. Please send the name of the original registrant and the name of the person substituting to NHSA three weeks before the start of the conference. You may email those requests to the email address listed above. Please include “Conference Substitution” in the subject line. Substitutions can also be made on-site at the conference registration desk with proof of payment for an original registrant.

Optional Special Event Tickets
Because NHSA makes financial obligation based on the number of tickets sold for Special Events, we cannot refund tickets unless the event is cancelled. You may sell or give your ticket to another individual.